| Motivated & Committed |
Is focused on the purpose, and is inspired to achieve the objectives. Creates a positive work environment for team members |
1 |
| Initiative |
Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it |
1 |
| Ability to create new opportunities |
Is able to visualize new opportunities for maximizing growth and development, sometimes with input from others |
1 |
| Persuasiveness |
Is able to convince others by presenting his view points in such a way that is accepted by them |
1 |
| Achievement Orientation |
Focuses on desired outcomes, takes personal responsibility, and achieves results with little oversight. Gets the job done |
1 |
| Integrity |
Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner |
10 |
| Self-discipline & Emotional Balance |
Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations |
10 |
| Openness to Learning & self-improvement |
Seeks ways to enhance learning. Takes responsibility for own development and continually looks for ways to expand job capabilities |
10 |
| Adaptability & ability to change |
Anticipates and effectively handles change. Demonstrates willingness to try new skills. Is flexible in changing Business conditions |
10 |
| Ability to delegate & supervise |
Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform and provides support |
11 |
| Stress Tolerance |
Maintains effective performance under pressure; and maintains self control in the face of hostility or provocation. |
11 |
| Problem solving skills |
Breaks down problems into smaller parts, makes well-informed and objective decisions, based on data / input from a variety of sources |
11 |
| Conflict Resolution |
Is able to size up situations, use appropriate interpersonal style to reduce tension between two or more people, and quickly facilitate resolution |
11 |
| Motivated & Committed |
Is focussed on the purpose and is inspired to achieve the objectives. Creates a positive work environment for team members |
12 |
| Takes Initiative / Is pro-active |
Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it |
12 |
| Accuracy in work output |
Demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy. |
12 |
| Completion mindset |
Strongly feels the need to achieve, accomplish or complete the work. |
12 |
| Quality focus |
Consistently aim for the highest standards in all work activities, to ensure a high quality output that delights customers |
12 |
| Technical Abilities |
Understands technical aspects of the job, continuously builds on knowledge and skill, and uses expertise to deliver effectively |
13 |
| Planning and organising |
Uses systems to organize (e. g., "to-do" lists, appointment calendars); Identifies tasks and the resources needed, and prioritizes key action steps |
13 |
| Process Orientation |
Is aware of How things are done and follows a systematic approach to completing activities |
13 |
| Detail orientation |
Considers all possible information, double-checks for accuracy, to ensure effective delivery |
13 |
| Computer Literacy |
Uses computers for sending emails, creating MS Word and Excel documents, using SM applications like DMS, Axapta with out help from others |
13 |
| Sensitivity to Cust Satisfaction |
Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations |
14 |
| Keeping Commitments |
Personally committed to understanding and meeting the unique needs of external and internal customers |
14 |
| Consistency in Delivery |
Works in an organized manner and deliver results consistently, on time and to standard |
14 |
| Connect with Colleagues |
Proactively create, and maintain a strong network of connections with colleagues across various functions, to enable deliver appropriate results |
15 |
| Support Team members |
Works cooperatively with team members, shares information as appropriate, and shares credit for team accomplishments. |
15 |
| Respect for colleagues and team norms |
Maintains an open, approachable manner, treats others fairly and respectfully. Preserves dignity of others, and shows regard for their opinions |
15 |
| Delivery Accountability |
Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight |
15 |
| Integrity |
Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner |
16 |
| Self-discipline & Emotional Balance |
Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations |
16 |
| Concern for safety |
Performs work in a safe manner at all times; uses personal protective equipment, and avoids shortcuts that increase health or safety risks |
16 |
| Motivated & Committed |
Is focussed on the purpose and is inspired to achieve the objectives. Creates a positive work environment for team members |
17 |
| Efficiency orientation |
Uses the minimum resources to complete the assigned job. Avoids wastage |
17 |
| Outcome focus |
Follows up to make sure desired team outcomes are realized by effectively managing resources |
17 |
| Quality focus |
Consistently aim for the highest standards in all work activities, to ensure a high quality output that delights customers |
17 |
| Technical Abilities |
Understands technical aspects of the job, continuously builds on knowledge and skill, and uses expertise to deliver effectively |
18 |
| Planning and organising |
Uses systems to organize (e. g., "to-do" lists, appointment calendars); Identifies tasks and the resources needed, and prioritizes key action steps |
18 |
| Process Orientation |
Is aware of How things are done and follows a systematic approach to completing activities |
18 |
| Detail orientation |
Considers all possible information, double-checks for accuracy, to ensure effective delivery |
18 |
| Ability to set goals & measure performance |
Takes responsibility for the teams performance by setting clear KPPs, and provides periodic feedback to improve performance continuously |
18 |
| Sensitivity to Cust Satisfaction |
Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations |
19 |
| Consistency in Delivery |
Works in an organised manner and deliver results consistently, on time and to standard |
47 |
| Time & deadline conscious |
Sets priorities with a sense of what is most important, plans with a realistic sense of time, and completes job on time |
47 |
| Ability to energise team |
Is full of energy for challenging tasks and inspires the team to complete tasks as per plan. Leads by example |
48 |
| Support & develop Team members |
Guides team members in accomplishing work. Understands their needs, strengths and weaknesses, and plans for their development |
48 |
| Team Delivery Accountability |
Assumes responsibility for the accuracy of work, and all actions of team members for completion of team tasks |
48 |
| Collaborative Working mindset |
Builds constructive working relationships with customers, in a supportive manner, to meet mutual goals and objectives. |
48 |
| Integrity |
Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner |
49 |
| Self-discipline & Emotional Balance |
Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations |
49 |
| Openness to Learning & Self-improvement |
Seeks ways to enhance learning. Takes responsibility for own development and continually looks for ways to expand job capabilities |
49 |
| Stress Tolerance |
Maintains effective performance under pressure; and maintains self control in the face of hostility or provocation. |
50 |
| Conflict Resolution |
Is able to size up situations, use appropriate interpersonal style to reduce tension between two or more people, and quickly facilitate resolution |
50 |
| Problem solving skills |
Breaks down problems into smaller parts, makes well-informed and objective decisions, based on data / input from a variety of sources |
50 |
| Contingency Planning |
Is able to assess the risks involved in execution of a job and prepares alternates to meet any eventuality |
50 |
| Strategic Focus |
Keeps the big long range picture in mind; committed to course of action to achieve long range goals |
51 |
| Decisiveness |
Ability to make difficult decisions in a timely manner, without hesitation |
51 |
| Flexibility |
Openness to new ways of doing things; willingness to modify one's preferred way of doing things |
51 |
| Facilitating Change |
Facilitates acceptance and implementation of change in the workplace |
51 |
| Motivated & Committed |
Is focussed on the purpose and is inspired to complete the objectives. Creates a positive work environment for team members |
6 |
| Takes Initiative |
Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it |
6 |
| Ability to create new opportunities |
Is able to visualize new opportunities for maximizing growth and development, sometimes with input from others |
6 |
| Ability to influence |
Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Seeks to persuade rather than force solutions |
6 |
| Outcome Focus |
Follows up to make sure desired team outcomes are realized by effectively managing resources |
6 |
| Domain Knowledge |
Possesses knowledge and skills needed to perform essential functions effectively. Keeps up to date in areas relevant to job function |
7 |
| Communication skills |
Clearly conveys and receives information. Keeps others informed as appropriate. Demonstrates good written and oral skills |
7 |
| Ability to set goals & measure performance |
Takes responsibility for the teams performance by setting clear KPPs, and provides periodic feedback to improve performance continuously |
7 |
| Process Orientation |
Is aware of How things are done and follows a systematic approach to completing activities |
7 |
| Sensitivity to Cust Satisfaction |
Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations |
8 |
| Responsiveness to Customer needs |
Delivers products and services when and where the customer needs them. If unable to, explores other options until the customer is satisfied. |
8 |
| Keeping Commitments |
Personally committed to understanding and meeting the unique needs of external and internal customers |
8 |
| Ability to energise team |
Is full of energy for challenging tasks and inspires the team to complete tasks as per plan. Leads by example |
9 |
| Support & develop Team members |
Guides team members in accomplishing work. Understands their needs, strengths and weaknesses, and plans for their development |
9 |
| Respect for colleagues and team norms |
Maintains an open, approachable manner, treats others fairly and respectfully. Preserves dignity of others, and shows regard for their opinions |
9 |
| Team Delivery Accountability |
Assumes responsibility for the accuracy of work, and all actions of team members for completion of team tasks |
9 |