Competency
Competency Name Competency Description Competency Category
Motivated & Committed Is focused on the purpose, and is inspired to achieve the objectives. Creates a positive work environment for team members 1
Initiative Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it 1
Ability to create new opportunities Is able to visualize new opportunities for maximizing growth and development, sometimes with input from others 1
Persuasiveness Is able to convince others by presenting his view points in such a way that is accepted by them 1
Achievement Orientation Focuses on desired outcomes, takes personal responsibility, and achieves results with little oversight. Gets the job done 1
Integrity Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner 10
Self-discipline & Emotional Balance Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations 10
Openness to Learning & self-improvement Seeks ways to enhance learning. Takes responsibility for own development and continually looks for ways to expand job capabilities 10
Adaptability & ability to change Anticipates and effectively handles change. Demonstrates willingness to try new skills. Is flexible in changing Business conditions 10
Ability to delegate & supervise Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform and provides support 11
Stress Tolerance Maintains effective performance under pressure; and maintains self control in the face of hostility or provocation. 11
Problem solving skills Breaks down problems into smaller parts, makes well-informed and objective decisions, based on data / input from a variety of sources 11
Conflict Resolution Is able to size up situations, use appropriate interpersonal style to reduce tension between two or more people, and quickly facilitate resolution 11
Motivated & Committed Is focussed on the purpose and is inspired to achieve the objectives. Creates a positive work environment for team members 12
Takes Initiative / Is pro-active Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it 12
Accuracy in work output Demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy. 12
Completion mindset Strongly feels the need to achieve, accomplish or complete the work. 12
Quality focus Consistently aim for the highest standards in all work activities, to ensure a high quality output that delights customers 12
Technical Abilities Understands technical aspects of the job, continuously builds on knowledge and skill, and uses expertise to deliver effectively 13
Planning and organising Uses systems to organize (e. g., "to-do" lists, appointment calendars); Identifies tasks and the resources needed, and prioritizes key action steps 13
Process Orientation Is aware of How things are done and follows a systematic approach to completing activities 13
Detail orientation Considers all possible information, double-checks for accuracy, to ensure effective delivery 13
Computer Literacy Uses computers for sending emails, creating MS Word and Excel documents, using SM applications like DMS, Axapta with out help from others 13
Sensitivity to Cust Satisfaction Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations 14
Keeping Commitments Personally committed to understanding and meeting the unique needs of external and internal customers 14
Consistency in Delivery Works in an organized manner and deliver results consistently, on time and to standard 14
Connect with Colleagues Proactively create, and maintain a strong network of connections with colleagues across various functions, to enable deliver appropriate results 15
Support Team members Works cooperatively with team members, shares information as appropriate, and shares credit for team accomplishments. 15
Respect for colleagues and team norms Maintains an open, approachable manner, treats others fairly and respectfully. Preserves dignity of others, and shows regard for their opinions 15
Delivery Accountability Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight 15
Integrity Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner 16
Self-discipline & Emotional Balance Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations 16
Concern for safety Performs work in a safe manner at all times; uses personal protective equipment, and avoids shortcuts that increase health or safety risks 16
Motivated & Committed Is focussed on the purpose and is inspired to achieve the objectives. Creates a positive work environment for team members 17
Efficiency orientation Uses the minimum resources to complete the assigned job. Avoids wastage 17
Outcome focus Follows up to make sure desired team outcomes are realized by effectively managing resources 17
Quality focus Consistently aim for the highest standards in all work activities, to ensure a high quality output that delights customers 17
Technical Abilities Understands technical aspects of the job, continuously builds on knowledge and skill, and uses expertise to deliver effectively 18
Planning and organising Uses systems to organize (e. g., "to-do" lists, appointment calendars); Identifies tasks and the resources needed, and prioritizes key action steps 18
Process Orientation Is aware of How things are done and follows a systematic approach to completing activities 18
Detail orientation Considers all possible information, double-checks for accuracy, to ensure effective delivery 18
Ability to set goals & measure performance Takes responsibility for the teams performance by setting clear KPPs, and provides periodic feedback to improve performance continuously 18
Sensitivity to Cust Satisfaction Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations 19
Consistency in Delivery Works in an organised manner and deliver results consistently, on time and to standard 47
Time & deadline conscious Sets priorities with a sense of what is most important, plans with a realistic sense of time, and completes job on time 47
Ability to energise team Is full of energy for challenging tasks and inspires the team to complete tasks as per plan. Leads by example 48
Support & develop Team members Guides team members in accomplishing work. Understands their needs, strengths and weaknesses, and plans for their development 48
Team Delivery Accountability Assumes responsibility for the accuracy of work, and all actions of team members for completion of team tasks 48
Collaborative Working mindset Builds constructive working relationships with customers, in a supportive manner, to meet mutual goals and objectives. 48
Integrity Demonstrates a sense of responsibility and trustworthiness. Acts in an ethical manner 49
Self-discipline & Emotional Balance Is able to control feelings and overcome weaknesses. Controls anger and is emotionally stable in adverse situations 49
Openness to Learning & Self-improvement Seeks ways to enhance learning. Takes responsibility for own development and continually looks for ways to expand job capabilities 49
Stress Tolerance Maintains effective performance under pressure; and maintains self control in the face of hostility or provocation. 50
Conflict Resolution Is able to size up situations, use appropriate interpersonal style to reduce tension between two or more people, and quickly facilitate resolution 50
Problem solving skills Breaks down problems into smaller parts, makes well-informed and objective decisions, based on data / input from a variety of sources 50
Contingency Planning Is able to assess the risks involved in execution of a job and prepares alternates to meet any eventuality 50
Strategic Focus Keeps the big long range picture in mind; committed to course of action to achieve long range goals 51
Decisiveness Ability to make difficult decisions in a timely manner, without hesitation 51
Flexibility Openness to new ways of doing things; willingness to modify one's preferred way of doing things 51
Facilitating Change Facilitates acceptance and implementation of change in the workplace 51
Motivated & Committed Is focussed on the purpose and is inspired to complete the objectives. Creates a positive work environment for team members 6
Takes Initiative Identifies what needs to be done on his own, and does it before being asked, or before the situation requires it 6
Ability to create new opportunities Is able to visualize new opportunities for maximizing growth and development, sometimes with input from others 6
Ability to influence Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Seeks to persuade rather than force solutions 6
Outcome Focus Follows up to make sure desired team outcomes are realized by effectively managing resources 6
Domain Knowledge Possesses knowledge and skills needed to perform essential functions effectively. Keeps up to date in areas relevant to job function 7
Communication skills Clearly conveys and receives information. Keeps others informed as appropriate. Demonstrates good written and oral skills 7
Ability to set goals & measure performance Takes responsibility for the teams performance by setting clear KPPs, and provides periodic feedback to improve performance continuously 7
Process Orientation Is aware of How things are done and follows a systematic approach to completing activities 7
Sensitivity to Cust Satisfaction Always extends warm, welcoming hospitality to the customer with courtesy and attentiveness.Always tries to exceed his expectations 8
Responsiveness to Customer needs Delivers products and services when and where the customer needs them. If unable to, explores other options until the customer is satisfied. 8
Keeping Commitments Personally committed to understanding and meeting the unique needs of external and internal customers 8
Ability to energise team Is full of energy for challenging tasks and inspires the team to complete tasks as per plan. Leads by example 9
Support & develop Team members Guides team members in accomplishing work. Understands their needs, strengths and weaknesses, and plans for their development 9
Respect for colleagues and team norms Maintains an open, approachable manner, treats others fairly and respectfully. Preserves dignity of others, and shows regard for their opinions 9
Team Delivery Accountability Assumes responsibility for the accuracy of work, and all actions of team members for completion of team tasks 9